WEX Audit

Latest Scores

Outlet	Audit Date	Total Score
Ara Damansara Medical Centre	2025-11-22	79
Auto Bavaria Ara Damansara	2025-12-02	65
Auto Bavaria Kuala Lumpur	2025-11-20	91
Dataran Prima	2025-11-19	68
Menara Shell	2025-12-01	100
Platinum Sentral	2025-12-02	98

Outlet

Auditor

Auditor ID

Audit Date

AuditID (optional)

Type

Quality of Product

Q1 — Sliced Sourdough Loaf follows the standard sizing? (Height: 9–10cm & Thickness: 1.5–1.6cm)

Yes No

Q2 — Are sandwiches cut diagonally & stacked, served on plate for dine in?

Yes No

Q3 — Practicing food hygiene (disposable glove & mask during prep) & FIFO is practiced

Yes No

Q4 — Food products & coffee beans checked daily for freshness (expiry) with clean & proper storage?

Yes No

Q5 — Espresso Shot Log available & updated every shift; grammage 17g, volume 30ml+30ml, timing 18–22s

Yes No

Q6 — All food prepared & served according to SOP? (witness 2 gourmet food)

Yes No

Q7 — All drinks prepared & served according to SOP? (witness 2 drinks)

Yes No

List the drinks & gourmet food checked Comment — Quality of Product Action Plan — Quality of Product

Quality of Service

Q8 — Front-counter team faces outwards & attentive; speed of service ok (≤15min off-peak, ≤30min peak)

Yes No

Q9 — EVERY OM & Crew greet & thank customers loudly & clearly (audible on entry)

Yes No

Q10 — App inventory updated; no rejects for unavailable items in last 3 days (qty-based OK)

Yes No

Q11 — Cashier upsells key item to ≥4/5 customers (or suitable top-up like drink)

Yes No

Q12 — Server mentions menu name and asks if customer needs anything else

Yes No

Comment — Quality of Service Action Plan — Quality of Service

Quality of Environment

Q13 — All lighting fixtures working (internal, external, logo signage)

Yes No

Q14 — Menu board & promo materials up to date, clearly visible (key upsell items filled)

Yes No

Q15 — Store clean & organized front/back/customer area incl. bins, glass, condiment, counter, floor, cashier, bar, equipment

Yes No

Q16 — Fittings & furniture clean and in good condition; defects highlighted. Chiller, Aircond & Oven maintenance record updated.

Yes No

Q17 — All team incl. TL in proper uniform, well groomed; uniform & apron in good condition; proper mask

Yes No

Q18 — OM & Crew not using handphone on duty (except orders or ops)

Yes No

Q19 — Background music played at acceptable volume (soft instrumental/Japanese vibe; no pop)

Yes No

Q20 — First Aid Kit available & well stocked; no unauthorized items

Yes No

Q21 — Pest control services up to date; reports available & filed

Yes No

Comment — Quality of Environment Action Plan — Quality of Environment

Training & Development

Q22 — NO staff behind in WUP Badging

Yes No

Q23 — Station cleaning standards followed (top/under chillers & freezers clean, vents & gaskets maintained)

Yes No

Q24 — Coffee station: clean white towel for steam wand; wash every 30min; rinse portafilter; bleed wand before steaming

Yes No

Q25 — Pastries & food displayed per Planogram & standards; correct presentation; price tags updated & clean

Yes No

Q26 — Food Handling Certs & Typhoid Cards valid for every staff (not expired)

Yes No

Q27 — Cash-log updated; cash handling per SOP

Yes No

Comment — Training & Development Action Plan — Training & Development

Equipment & Maintenance

Q28 — Weekly tasks ALL completed – Espresso Machine (PF & backflush/gleam), Oven (Proven chemical), Grease Trap, Chiller (underneath)

Yes No

Q29 — Monthly tasks ALL completed – Freezer (no frost), Signage (not dusty), Trash Bin, Ice Machine, Water Filter

Yes No

Comment — Equipment & Maintenance Action Plan — Equipment & Maintenance

Other Findings Comments (optional) Upload photos (optional, multiple)